Cost Catch — Privacy Policy

Cost Catch is a product offered by RemoDone, Inc. ("RemoDone," "we," "us," or "our"), a Delaware corporation. RemoDone is the legal entity behind Cost Catch and the data controller for the personal data described in this Policy.

Effective date: August 9, 2026
Last updated: August 10, 2026

1. Overview and the one thing that makes this Policy different

Cost Catch is a Snowflake Native Application. It installs and operates inside your Snowflake account. Its application objects, scheduled jobs, configuration, and ingested cloud, AI, and SaaS billing and usage data reside within your Snowflake environment.

This has a direct and important privacy consequence:

We do not receive, access, store, or process the billing and usage data that Cost Catch ingests into your Snowflake account — except for limited diagnostic information you expressly choose to share (see Section 5). Cost Catch retrieves source data through the Snowflake integrations and vendor endpoints you configure and stores the resulting data in your Snowflake environment. That data — including any personal data it may contain, such as per-user usage detail — remains under your control.

Because of this, most of what a typical privacy policy describes — a vendor collecting and holding your operational data on its own servers — simply does not apply to Cost Catch's core function.

This Policy therefore covers the limited categories of personal data RemoDone does handle, which relate to:

• inquiries and sign-ups you send us (for example, a demo request or newsletter sign-up);
• your account, purchasing, and subscription relationship with us (via the Snowflake Marketplace);
• support and communications you have with us; and
• optional diagnostic information you may choose to share to help us troubleshoot.

Section 2 explains the roles that matter under data-protection law; the rest of this Policy describes the data we actually handle and your choices.

2. Our role, your role, and product data

For the personal data described in this Policy, RemoDone is the controller (or "business" under California law): we decide why and how it is processed.

For the billing and usage data that Cost Catch ingests into your Snowflake account, you (our customer) are the controller. Because that data resides in your Snowflake environment and we cannot access it, RemoDone is not a processor of it in ordinary operation. Where any narrow processing relationship does arise (for example, if you deliberately choose to share diagnostic data with us — see Section 5), the terms of our Data Processing Addendum govern, and this Policy is read together with it.

If you are an individual whose personal data appears inside a customer's ingested data (for example, an employee whose per-user usage is recorded), that data is held by our customer inside their own Snowflake account, and the customer — not RemoDone — is the controller you should contact to exercise your rights. We generally have no access to that data and no ability to identify or act on it.

3. Who this Policy applies to

This Policy applies to:

• visitors to our website and marketing pages;
• individuals at prospective and current customer organizations who evaluate, purchase, install, administer, or contact us about Cost Catch;
• people who correspond with us, sign up for updates, or attend our events.

It does not govern how Snowflake, or any third-party vendor whose data you ingest (AWS, Azure, GCP, OpenAI, Anthropic, and others), handles your data. Those relationships are governed by their own terms and privacy notices.

4. Personal data we collect

We aim to collect only what we need. The categories below reflect our actual practices.

Information you provide to us

• Identity and contact details — name, business email, company, job title, and phone number when you contact us, request a demo, sign up for updates, or open a support request.
• Account and commercial details — information relating to your purchase or subscription of Cost Catch, such as billing contact, order details, and correspondence. Cost Catch is distributed and billed through the Snowflake Marketplace; Snowflake handles billing and payment, and we do not collect or store your payment card details.
• Communications — the content of emails, support tickets, and other messages you send us, and our responses.

Information collected automatically

• Our website has no accounts, logins, or forms, so we collect no personal data from you through it. We run no analytics, set no non-essential cookies, and never track you across sites. Like any website, the providers that host and deliver it process ordinary technical request data (such as your IP address and browser type) to serve and protect the page; we don't use that to identify you or build a profile.

Optional diagnostic information (shared at your discretion)

• Cost Catch writes operational and error information to a diagnostics schema inside your own Snowflake account. If you choose to share some of it with us to help troubleshoot, we may receive limited operational and error metadata. Sharing is admin-controlled and at your discretion; Cost Catch does not share it with us automatically. See Section 5.

What we do not collect through the product

• We do not collect the billing and usage data Cost Catch ingests into your Snowflake account.
• We do not collect your vendor credentials or Snowflake credentials. For cloud file exports you grant the app read-only access to your own storage via Snowflake's storage integrations; for API vendors your reporting API credential — which some vendors require to be administrator-scoped — is stored as a secret in your own account and is used only to retrieve billing and usage data. No credential passes through or is visible to RemoDone.

5. Diagnostic data (shared at your discretion)

Cost Catch runs inside your account, so we cannot see how it is performing unless you show us. Cost Catch writes operational and error information (for example, connector run status, error messages, and technical metadata) to a diagnostics schema inside your own Snowflake account.

• This diagnostic data stays in your account, like the rest of your data.
• When troubleshooting is needed, we typically work with a member of your team, who can review the in-account diagnostics and share with us only what is needed to resolve the issue.
• Anything you share with us is limited to operational and error metadata, not your billing and usage data, and sharing is admin-controlled and at your discretion.
• Cost Catch does not automatically share diagnostic data with RemoDone.

Where diagnostic information you choose to share with us contains any personal data, we process it only to provide support and improve reliability, and the Data Processing Addendum applies.

6. How we use personal data

We use the personal data described above to:

• respond to your inquiries, provide support, and troubleshoot (including any diagnostics you choose to share);
• manage the customer relationship — provisioning, renewals, and account administration (billing runs through Snowflake);
• send you service and administrative messages, and — where permitted — relevant marketing (you can opt out anytime);
• comply with law, enforce our agreements, and protect our rights and systems.

We do not sell your personal data, and we do not use it to train machine-learning models. See Section 11 for your California rights.

7. Legal bases (where applicable)

Where data-protection law requires a legal basis for the personal data we process as a controller, we rely on: performance of a contract (providing Cost Catch and support); our legitimate interests (running and securing our business, balanced against your rights); your consent (for marketing); and compliance with legal obligations.

Opt-in diagnostic data is treated differently: it is enabled by a Customer administrator's deliberate choice, and where it contains personal data we process it on the Customer's behalf as a processor under our Data Processing Addendum — not on the basis of individual users' consent. We do not treat each employee or user appearing in diagnostic metadata as having personally consented.

8. Cookies, analytics, and logs

Our website requires no account or login and collects no personal data from visitors directly. It uses no advertising trackers, no behavioral analytics, and no non-essential cookies, and we do not track you across websites. As with any website, our hosting and content-delivery providers process ordinary web-request data — such as IP address, browser type, and timestamp — to deliver, secure, and troubleshoot the site; we do not use this to profile you or for advertising. If we ever add analytics, we will update this Policy first and, where required, ask for your cookie choice before setting any non-essential cookie.

9. How we share personal data

We share personal data only as needed and never sell it. The Cost Catch product operates inside your Snowflake account, and RemoDone uses only limited providers for website and ordinary business operations. They are:

• Snowflake, which operates the Marketplace through which you obtain and are billed for Cost Catch, subject to Snowflake's own terms and privacy notice.
• Website hosting and delivery providers — the provider that hosts our marketing website and the content-delivery and web-font providers that help serve it, which process ordinary technical request data (such as IP address) to deliver and protect the page. They receive no product data and no billing or usage data.
• The everyday business tools we use to run the company — principally our email and document provider, which we use to correspond with you. We do not use website analytics, a separate payment processor, advertising or tracking vendors, or a third-party diagnostics/error-tracking service; troubleshooting is done directly with your team.
• Professional advisers, auditors, and authorities where required by law, or to establish, exercise, or defend legal claims.
• A successor entity in a merger, acquisition, or sale of assets, subject to this Policy.

We do not share your ingested billing and usage data because we do not have it.

10. Data retention

We keep the limited personal data we actually hold (the contact, account, and correspondence information in Section 4) only as long as we need it for the purposes in this Policy, or as the law requires, and then we delete or anonymize it. The personal data we hold is minimal — mostly the emails and messages you send us, and any diagnostic information you choose to share, which we delete once the issue is resolved.

Your ingested data stays on your side. All of the billing and usage data Cost Catch ingests lives in your own Snowflake account. You control how long it is kept and when it is deleted, using your own Snowflake configuration. Disconnecting Cost Catch leaves already-landed data in place for you to manage.

11. Your privacy rights

California residents (CCPA/CPRA). You have the right to know what personal data we collect and how we use and disclose it; to access and delete it; to correct inaccuracies; and to opt out of "sale" or "sharing" of personal data (we do neither). We will not discriminate against you for exercising these rights. In the past 12 months we have collected the categories described in Section 4 for the purposes in Section 6, and we have not sold or shared personal data as those terms are defined under California law.

Other U.S. state privacy laws. Where other state laws apply, we honor the equivalent rights they provide.

EU/UK individuals. To the extent GDPR or UK GDPR applies to our processing, you may have rights of access, rectification, erasure, restriction, portability, and objection, and the right to lodge a complaint with a supervisory authority.

To exercise any right, contact us at [email protected] (see Section 14). We will verify your request and respond within the timeframes the law requires. You may use an authorized agent where the law permits.

Reminder: if your request concerns personal data held inside a customer's Snowflake account (ingested data), we cannot access it — please contact that organization directly.

12. Security

Security is central to how Cost Catch is built: the product operates within your Snowflake account using the permissions, integrations, credentials, compute, schedules, and vendor endpoints your administrators configure and approve. RemoDone does not collect your ingested billing and usage data or vendor credentials. For the limited personal data RemoDone itself holds (Section 4), we maintain administrative, technical, and organizational safeguards appropriate to the risk, including access controls, encryption in transit, and least-privilege practices.

No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security. We frame our security architecturally and do not claim any specific certification (e.g., SOC 2, ISO 27001) in this Policy unless and until separately stated in writing.

13. Children

Cost Catch is a business product and is not directed to children. We do not knowingly collect personal data from anyone under 16.

14. Changes and contact

We may update this Policy from time to time. Material changes will be reflected by updating the "Last updated" date and, where appropriate, by additional notice.

RemoDone, Inc. (offering Cost Catch)
Attn: Privacy
Email: [email protected] · Support: [email protected]